How it works

Julie’s Vintage China – Terms and Conditions of Hire

The following terms and conditions apply to all bookings made online, in person, by email, or by telephone. These terms may be updated from time to time and are available on request or via our website.

1. Booking and Payment

A non-refundable booking deposit is required at the time of booking to secure your event date. Payment is to be made by bank transfer.

The remaining balance must be paid in full no later than 14 days prior to the event date.

2. Delivery and Collection

Hire items will normally be delivered the day before the event and collected the day after, unless otherwise agreed.

Delivery and collection are free within a 10-mile radius of Tiptree (CO5 0JH). A delivery charge may apply outside this area.

Due to the delicate nature of the items, Julie’s Vintage China reserves the right to deliver and collect all hired equipment.

Responsibility for the hired items passes to the customer upon delivery and remains with the customer until collection.

3. Care of Hire Items

All items are supplied in good vintage condition. Due to their age, some signs of wear to patterns or gilt may be present.

All items are STRICTLY HAND WASH ONLY.
Customers must not wash items or place them in a dishwasher.

Please remove food residue before repacking. Washing up is included in the hire charge.

4. Responsibility for Loss or Damage

The customer is responsible for any loss, damage, or breakage from the time of delivery until collection.

The customer agrees to take all reasonable care to protect the items from:
• Damage
• Theft
• Weather
• Misuse

Items must not be moved from the agreed delivery location without prior written consent.

5. Damage Deposit

A damage deposit is required and will be refunded within 5 days of collection, subject to inspection.

Any breakages, damage, or loss will be deducted in accordance with the agreed pricing list, which is provided at the time of booking or available on request.

If costs exceed the deposit, the customer agrees to pay the outstanding balance.

6. Cancellation Policy

If the booking is cancelled:
• 14+ days before event – loss of booking deposit only
• 7 – 14 days before event – 50% of total hire charge payable
• 0 – 6 days before event – 100% of total hire charge payable

The damage deposit will be refunded in full for any cancelled booking.

7. Liability

Julie’s Vintage China will not be liable for any indirect or consequential loss arising from the hire of the equipment.

Nothing in these terms excludes or limits liability for:
• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under UK law

Customers use hired items at their own risk and are responsible for ensuring their safe and appropriate use.

8. Limitation of Liability

Julie’s Vintage China’s total liability in respect of any claim arising from the hire agreement shall not exceed the total hire charge paid.

9. Force Majeure

Julie’s Vintage China shall not be liable for failure to fulfil its obligations where this is due to events beyond reasonable control, including but not limited to:
• Severe weather
• Illness
• Vehicle breakdown
• Government restrictions

In such circumstances, all reasonable efforts will be made to reschedule or refund payments.

10. Agreement

By placing an order, the customer confirms acceptance of these Terms and Conditions.